These terms establish the legal binding agreement between you ("User," "Doula," "Provider," or "Client") and Jory Lawrence d/b/a DoulaOS ("we," "us," or "our"). By accessing or using DoulaOS (the "Service"), you agree to be bound by these Terms. If you disagree with any part of the terms, you do not have permission to access the Service.
Legal notices may be sent to 5805 Plunkett Street, Hollywood, FL 33023.
1. Acceptance of Terms
By accessing, browsing, evaluating, or creating an account on DoulaOS, you acknowledge that you have read, understood, and agree to be bound by this End User License Agreement (EULA) and Terms of Service. This includes our Privacy Policy and any other agreements expressly incorporated by reference.
2. Intellectual Property & Reverse Engineering
The Service and its original content (excluding User Content), features, workflows, UI/UX designs, algorithms, and functionality are and will remain the exclusive intellectual property of DoulaOS and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.
Strict Prohibition of Reverse Engineering
You are strictly prohibited from utilizing DoulaOS for the purposes of competitive analysis, cloning, or reverse engineering. Specifically, you agree that you will not:
- Copy, modify, create a derivative work of, reverse engineer, decompile, or otherwise attempt to extract the source code or UI/UX logic of the Service.
- Create a DoulaOS account for the primary purpose of studying its interfaces, feature sets, or technical capabilities in order to build a competitive product.
- Scrape, spider, or use automated systems to extract data, layouts, or assets from DoulaOS properties.
Breach of this clause will result in immediate termination of your account and pursuit of civil damages for intellectual property theft.
3. Data Privacy and Information Security
DoulaOS takes the security of your data seriously. We employ industry-standard encryption protocols (including TLS/SSL in transit and AES-256 at rest) to protect the personal information of our practitioners and their clients.
Data Ownership
You retain all rights to the data you upload into DoulaOS ("User Data"). DoulaOS claims no ownership rights over the health records, birth plans, or private chat messages generated between doulas and clients.
How We Use Your Data
We do not sell your data. DoulaOS only processes your data to provide, maintain, and improve the Service. In accordance with standard technology practices, we may aggregate and anonymize usage data to understand platform trends, but this data will never identify individual users or compromise private medical information.
HIPAA Disclaimer
While DoulaOS implements robust security and encryption measures designed to protect sensitive data, DoulaOS is not currently a certified HIPAA-compliant entity. Doulas acting as "Covered Entities" under U.S. law are responsible for ensuring that their use of DoulaOS complies with their specific regulatory requirements.
4. Account Responsibilities
When creating an account with us, you guarantee that the information you provide is accurate, complete, and current at all times. Inaccurate information may result in immediate termination of your account.
You are entirely responsible for maintaining the confidentiality of your account credentials, including passwords and magic link access. You agree to accept responsibility for any and all activities or actions that occur under your account.
5. Medical Disclaimer
DoulaOS provides software infrastructure for doulas and pregnancy coaches. DoulaOS does not provide medical advice, diagnosis, or treatment. The "Resource Hub," "Pregnancy Journey," and any default templates provided within the platform are for informational and administrative purposes only. Clients should always seek the direct advice of their physician or qualified health provider with any questions regarding a medical condition.
6. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DOULAOS, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE; AND (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY.
7. Membership, Renewal, Cancellation, and Access
Paid DoulaOS practice membership begins November 1, 2026. Standard membership is $29 monthly or $290 annually. Eligible Founding practices may activate $19 monthly or $190 annually by October 31, 2026. Prices are in U.S. dollars. One subscription covers the legitimate practice and unlimited individually named staff accounts; shared credentials are prohibited. Mama accounts and public tools remain free.
No one is enrolled or charged without affirmative Checkout authorization. A subscription renews for the selected interval until canceled. Plan changes take effect on the next renewal without proration. Cancellation takes effect at the end of the current paid term. We do not routinely refund monthly or annual payments, although legally required and owner-approved exceptions remain available.
Practices created after the Founding cutoff receive a 14-day no-card trial. Trial expiration does not cause an automatic charge. Existing practices without a plan on November 1 and subscriptions with failed renewals receive 14 days of full-access grace. If unresolved, the subscription is canceled and the practice enters 90 days of read-only access, including viewing, downloads, secure export, billing recovery, cancellation, and support. The practice is then archived without automatic deletion. A payment dispute causes immediate read-only access and review.
Founding pricing remains available while continuously subscribed. A failed payment corrected during the 14-day grace period preserves it. Voluntary cancellation or failure beyond grace permanently ends the discount. Founding status includes a private badge and a priority-support target of one business day, Monday through Friday excluding holidays.
Complimentary access may be granted or revoked by the DoulaOS owner and may expire on a stated date. It does not create a cash value. Active-subscription deletion requests require owner review. Closing practices may request a secure export of authorized structured data, documents, and files; export archives are provided through authenticated access and are not sent as email attachments.
By using DoulaOS, you confirm that you have read, understood, and agreed to these Terms of Service.